Insurance claims, EOB's, denials, covered services/non-covered services, co-pays, these terms are all familiar and easily understood by those of us who work within the medical field, but for a patient it all can be overwhelming and frustrating. Patients need assistance while trying to understand the complex forms and terminology associated with medical claims. Our courteous staff of medical billing and collection experts are readily available to answer any questions and aid your patients in resolving any problems that may arise. We serve your customers with the understanding that we are agents for your practice and we will ensure that every caller will be treated with dignity and respect.
I.T.MEDS offers your patients these services:
Patient Statements. I.T.MEDS will customize your patient billing statements to reflect the needs of your practice. Our invoices are simple, yet efficient in providing information regarding payments, adjustments, balances, etc. Statements are issued in a timely manner to insure prompt payment to your practice. Reminders are sent at 30, 60 and 90 days, and if payment is not made, then the account is referred to one of our collection specialists.
Patient Inquiries. Our staff of professionals will handle all patient inquiries. Personal attention will be given to each patient and all phone calls, e-mails and correspondence will be promptly answered. Our goal is to provide a timely resolution to any problem and work with your patients to a satisfactory outcome.
Establish Payment Plans. According to your individual office policy, I.T.MEDS can establish installment payment plans for your patients and send monthly statements.
Collections. Once every effort has been made to collect past due amounts, the account is then referred to one of our collection specialists. You will no longer have to depend on outside, third party collection agencies, because I.T.MEDS will handle all collection processes. ......Return